Privacy policy

This Privacy Policy describes how Volupsa LLC DBA Carvenal Co (“Carvenal Co,” “us,” “our,” or “we”) collects, uses, stores, and discloses (collectively referred to as “processing”) your Personal Information when you visit or make a purchase from CarvenalCo.com (the “Site”) or otherwise interact with us.

ACCEPTANCE

Continued use of the Site, placing an order,  or other interactions with us constitutes acceptance of this Privacy Policy. Further, this Privacy Policy is incorporated into our Terms. Acceptance of the Terms is also required. You certify that you have read and understood this Privacy Policy and the Terms and agree to be legally bound by them.

COLLECTION AND USE OF PERSONAL INFORMATION

When you use the Site, including but not limited to if you place an order, we collect certain information about your device, your interaction with the Site, and the information necessary to process your order(s). We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

See the list below for more information about the kinds of Personal Information we collect, examples of why we collect it, as well as how we may use such Personal Information.

Device Information

  • Examples of Personal Information collected: the version of your web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Examples of purposes of collection: to load the Site accurately for you, to advertise to you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: may be collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
  • Disclosure for a business purpose: may be disclosed to our service providers, such as those providing analytics, email marketing, advertising, payment processing, and website infrastructure.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Examples of purposes of collection: to provide products or services to you, to fulfill our contract with you, to process your payment information, to arrange for shipping, to provide you with invoices and/or order confirmations, to communicate with you, to screen orders for potential risk or fraud, to honor the preferences you have shared with us, and to provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: may be disclosed to our service providers, such as those providing analytics, email marketing, advertising, payment processing, website infrastructure, and shipping services.

Customer Support Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, communications logs, email address, and phone number.
  • Examples of purposes of collection: to provide and improve customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: may be disclosed to our service providers, such as those providing online chat services.

Other Personal Information We May Collect

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information may include mailing addresses, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles for purposes of targeted advertising.

If you provide another person's personal information to us, such as via a referral offer, you must have the legal right to do so.

Information You Post

Certain information you post may be viewable by others, including, in certain circumstances, the general public, such as user-generated content and submissions posted on social media and interactive platforms. Therefore, care should be taken concerning what appears in your public profiles, media, comments, and other information that will be publicly visible.

SENSITIVE PERSONAL INFORMATION

We do not process “sensitive personal information” (as it is regulatorily defined under relevant privacy laws) in a manner that would necessitate opt-out compliance.

MINORS

The Site is not intended for individuals under the age of 18. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

DISCLOSURE OF PERSONAL INFORMATION

As described above, we may disclose your Personal Information with a variety of service providers and advertising platforms to help us provide and market our services and fulfill our contracts with you. In addition, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or in the event of a business transfer, and to otherwise protect our rights.

COOKIES AND RELATED TECHNOLOGIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies and related technologies, including functional, performance, advertising, and social media or content cookies.

Cookies may make your browsing experience better by allowing the website to remember your actions and preferences (such as login, region selection, and currency conversion). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors, as well as to target new or existing users for advertising purposes.

Types of Cookies Utilized

We use the following types of cookies to optimize your experience on our Site and to provide our services:

Essential Cookies

Essential cookies help us operate the Site, are essential, and are therefore always in use. These cookies might assist in identifying your choices when it comes to accounts and cookie choices and prevent abuse of our Site.

Performance, Functional, & Analytical Cookies

Performance, functional, and analytical cookies help to improve the functionality and performance of the Site and may include cookies relating to basic analytics, cache, and speed, among other uses. Blocking cookies of this type may affect the performance and experience of the Site.

Advertising Cookies, Social Media Cookies, & Pixels

Advertising cookies collect information that makes tailored and targeted advertising possible, in addition to the ability to measure advertising performance. Social media cookies allow users of the Site to connect to social media platforms and share content. Blocking these cookies may diminish the relevance of the advertising you are served and limit your ability to share content and make use of linking to varying social media platforms. Advertising and social media cookies are generally provided by third parties and are, therefore, subject to the respective privacy and data protection policies.

Blocking Cookies

You can control and manage cookies in various ways. (Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.) Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt-out opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section.

BEHAVIORAL ADVERTISING

We may also share and otherwise process your Personal Information to provide you with and measure targeted advertisements or marketing communications we believe may be of interest to you.

For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. You can also make use of certain tools and browser features to block or opt out of targeted advertising. Lastly, you can contact us via the email address listed at the end of this Privacy Policy to request to opt out.

“SHARING” PERSONAL INFORMATION

We may “share” (as it is regulatorily defined under various privacy and data protection laws) Personal Information for advertising and analytics that may include online identifiers such as IP addresses and device identifiers, among other Personal Information. Sharing these identifiers allows us to analyze and advertise to you via platforms such as Facebook and Google. Said platforms may also use this data to provide advertising and related services to others. Sharing this information with these service providers may be considered a “sale” or “sharing” of personal information under certain laws, but we do not receive money in return. Learn how You can opt out of the sharing of this kind of information that may be deemed a sale or “sharing” (if applicable) by contacting us and/or utilizing browser and cookie-related tools, including those outlined under the section of this Privacy Policy titled “Behavioral Advertising.”

TEXT MESSAGING

We may use a text messaging platform subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you transactional text notifications and marketing offers via text if consent is provided. 

You acknowledge that you understand consenting to receive marketing messages via text is not a condition for any purchase. 

Your phone number, name, and purchase information, among other Personal Information, may be disclosed to our text messaging service provider. This data will be used to send you marketing messages and transactional notifications. 

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, may not be recognized as a means of opting out.

 Message and data rates may apply to all texts.

 For any questions, please text "HELP" to the number you received the messages from.

You can also contact us for more information.

EMAIL MARKETING

Certain communications, such as marketing emails, can be terminated by accessing the unsubscribe link at the bottom of the email.

RETENTION

We will retain your Personal Information for as long as it is necessary or as is permitted for the purposes set out in this Privacy Policy. The criteria used to determine the retention periods of specific categories of Personal Information may include the length of time we have an ongoing relationship with you and/or the nature of our compliance obligations.

AUTOMATED DECISION-MAKING

You may have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

Some of our service providers may use limited automated processes to prevent fraud.

Services that include elements of such automated processes may include:

  • Temporary denylist of IP addresses associated with repeated failed transactions.
  • Temporary denylist of credit cards associated with certain fraud indicators.

YOUR RIGHTS

Many jurisdictions provide for a variety of rights under privacy laws.

Your rights will be determined by the relevant jurisdiction and are generally dependent on where you reside.

Residents of UK, EU, & EEA

Lawful Basis

Pursuant to the General Data Protection Regulation (GDPR), if you are a resident of the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), depending on the scenario, we may process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.
    • Our legitimate interests may include the following: marketing activities; analyzing and improving the Site, our products, and our services; protecting our interests and the interests of others; order fulfillment; and other activities that may benefit us.

Rights Under GDPR

You may have the right under the General Data Protection Regulation (GDPR) to request access to and erasure of your Personal Information.

You may request access and deletion of your Personal Data at our Account Center or by email at: support@carvenalco.com.

We may retain certain information, such as when legally obligated.  For security purposes, we may request information to help verify your identity before granting access or making changes to your information.

You may have other rights, including the right to withdraw consent, the right to restrict processing, the right to data portability, the right to object, the right of rectification, and rights relating to opting out of certain kinds of automated decision-making and profiling, and the right to lodge a complaint with the relevant regulatory authority.

If you would like to exercise these rights, please contact us using the contact us at: support@carvenalco.com.

Residents Of California

To the extent we are subject to California privacy laws, those residing in California are afforded the rights listed below.

Note: The terms used in this section have the meaning defined in the CCPA as amended by the CPRA.

The Right To Notice Of Categories Of Personal Information Collected

We may collect the following categories of Personal Information as per the definitions outlined under California law:

Identifiers;

Commercial information;

Characteristics of protected classifications;

(Imprecise) Geolocation data;

Internet/electronic activity information;

Audio and visual information;

Categories of personal information as described in Section 1798.80(e) of the California Civil Code; and

Inferences drawn from the categories described above in order to create a profile about an individual to reflect their preferences, characteristics, behavior, and attitudes.

See the section titled “COLLECTION AND USE OF PERSONAL INFORMATION” for additional details on the Personal Information we collect. 

The Right To Notice How Personal Information Collected Is Used

See the section titled “COLLECTION AND USE OF PERSONAL INFORMATION” to understand how we use Personal Information. 

The Right To Notice Of How Collected Personal Information Is Disclosed Or Shared

In the preceding 12 months, we may have disclosed for business or commercial purposes the categories of Personal Information to the categories of recipients  listed in the sections titled “COLLECTION AND USE OF PERSONAL INFORMATION,” “DISCLOSURE OF PERSONAL INFORMATION,” and “SHARING” PERSONAL INFORMATION”

Minors

We do not knowingly “sell” or “share” (as those terms are defined by the CCPA as amended by the CPRA) the personal information of those under 16 years old.

Other Rights

As a resident of California, you also have the following rights (subject to exemptions under the law):

  • Access: The right to access the categories of Personal Information we collect, the purpose for collecting and using such information, the categories and sources of said information, the categories of parties we disclose, share, or sell such information (if applicable), and the specific Personal Information we have collected about you;
  • Correction: The right to request that we correct inaccurate Personal Information;
  • Deletion: The right to request deletion of Personal Information we collect or maintain;
  • Opt-Out: The right to opt-out of any sale, certain sharing, and/or certain types of processing of Personal Information; and
  • Non-Discrimination: The right to non-discriminatory treatment for exercising your rights under California law.

If you would like to exercise your rights or designate an authorized agent to submit these requests on your behalf, please contact us using the information below.

For Residents Of Nevada

We do not sell your Personal Information as per the definition of "sale" under Nevada's Revised Statutes Chapter 603A.

Rights Under Other Laws

To exercise your rights under other states' or countries' privacy laws, including those related to access, correction, deletion, opt-out, and non-discrimination, please contact us via the information provided below.

DATA TRANSFERS

We are based in the United States. If you are accessing our Site and/or placing an order from outside the United States, please be aware that your personal information may be transferred, stored, and otherwise processed by us and by third parties with whom we may disclose your Personal Information in the United States and in other countries where privacy protections may be lesser than those of where you reside. However, we will take measures to protect your Personal Information in accordance with this privacy notice and applicable law.

DO NOT TRACK OPTIONS

At this stage, no uniform technology standard for recognizing and implementing “Do Not Track”  (DNT) signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will update our practices accordingly.

COMPLAINTS

If you are not satisfied with our response to your complaint, you may the right to lodge your complaint with the relevant data protection authority.

SECURING PERSONAL INFORMATION

We implement reasonable safeguards in line with our business sector to protect Personal Information.

SEVERABILITY

Any part, provision, or representation of this Privacy Policy that is prohibited or which is held to be void or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.

UPDATES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Continued use of the Site and other interactions with us after updates are made to the Privacy Policy will be governed by the updated Privacy Policy.

Last updated: December 2023

CONTACT US

For more information about our privacy practices, if you have questions, to make a request to exercise your rights, or if you would like to make a complaint, please contact us by e-mail at: support@carvenalco.com