FAQ

Here are some frequently asked questions to help enhance your shopping experience!

When will my order be processed? 

We ship Monday through Friday. All orders placed over the weekend will be processed on the next business day. Shipping times usually take 7 to 10 days.  

How do I know what size to order? 

Sizing charts are provided for individual merchandise. Please reference the sizing charts affiliated with each specific item. 

How do I initiate a return? 

If you need to return or exchange an item, email support@carvenalco.com to initiate the process. For further information, please visit our Refund Policy. 

Can I use multiple discounts on one order? 

No. You may only use one promo code per transaction. 

Can I have my discount code applied on my previous order? 

Unfortunately, we are unable to backdate and apply a promo code once the order has been placed. 

Where do you ship?

Currently, we are only shipping to the Continental U.S.